Policy details

Dispatch, tracking, and returns

Continental US fulfillment

Orders ship to addresses across the continental United States. Each shipment includes parcel tracking so you can follow its progress from dispatch to delivery.

Processing and dispatch

Standard order processing runs on a published schedule. Carrier transit times vary by destination, so please allow for the delivery window shown at checkout.

Returns for unopened items

Unopened retail products and bulk packaging cases may be eligible for return under the conditions stated at checkout. Contact our support team before sending any item back so we can confirm eligibility.

Damaged or incorrect items

If an order arrives damaged or incorrect, contact support with your order details and photos of the affected items so we can review the shipment.